Imperial Plumbing Solutions

About Imperial Plumbing Solutions

Reviewers of Imperial Plumbing Solutions keep coming back to the same few things. Water heater jobs come up most, from a replacement to servicing a tankless unit. Many also mention quick replies and clear explanations from Dylan, the owner. Two say the prices felt reasonable.

Booking water heater work with Imperial Plumbing Solutions

The company says it handles water heaters and pipe repairs, for homes and for commercial customers. Google classes it as a gasfitter, a drainage service and a hot water system supplier, so those are worth asking about if your job is close to them. One reviewer had a smart water meter installed. Another had a venting problem looked at during a heater replacement.

If you have a mix of issues, say so when you call. Bundling a vent check with a heater swap seems to have worked for at least one Benson customer.

What to settle with your Benson plumber first

The company says it works in Harnett, Johnston and Wake counties. Check that your address falls inside that range before you ask for a visit.

It holds a 5.0 rating on Google from 31 reviews. One reviewer said Dylan listened closely to the symptoms they described, so jot down what you have noticed before you call. When it started, what you hear, what leaks. That makes the first conversation faster.

The company states that owner Dylan Reid holds NC Plumbing License #33405.

The company says clear pricing before work starts is part of how it operates, so ask for your number up front and agree on the scope of the job before anyone picks up a wrench.

Business description on Google

Imperial Plumbing Solutions is a Native American, second-generation, owner-operated plumbing company based in Benson, NC, proudly providing residential and commercial services across Johnston, Wake, Harnett Counties, and the Triangle area. Backed by over 14 years of hands-on plumbing experience and an NC Plumbing License #33405, owner and plumber Dylan Reid delivers specialized expertise in local plumbing systems, water heaters, and pipe repairs. Known for transparent upfront pricing, honest communication, and a 5.0-star rating backed by verified customer reviews, Imperial Plumbing Solutions ensures reliable, prompt, and high-quality workmanship for every community they serve.

From the business's Google listing, Oct 2026.

Google Reviews